The Learning Cafe

Leadership Toolbox | A shortcut to improve all your leadership skills

  • Posted by learningwavenz
  • On May 24, 2017

There is one specific skill you never read about in leadership literature. It’s a multiplier skill, i.e. it is at the root of all other leadership skills. If you improve this ONE you automatically improve the others at the same time. It’s the “ONE ring to bind them all” to use Lord Of The Rings terminology. Whether you read Harvard...

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Leaders Toolbox | How to make your one-on-ones with employees more productive

  • Posted by learningwavenz
  • On May 23, 2017

One-on-one meetings with direct reports often feel more hurried and disorganized than they need to be. It’s important to check in regularly with each of your employees, but how can you make the best use of the time? How can you make the meetings more productive and collaborative? What do you need to change as the manager and what do...

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The Learning Cafe | April 2017

  • Posted by learningwavenz
  • On April 6, 2017

What’s on tonight? Just a few years ago, there were only three TV channels to watch and remote controllers were not standard accessories when you purchased a TV.  Most households had one TV taking pride of place in the living room. Back then, it was pretty common for people to continue watching the same channel all night, rather than getting...

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Leaders Toolbox | Putting customer experience at the heart of next-generation operating models

  • Posted by learningwavenz
  • On April 6, 2017

The benefits of improved customer experience can be fleeting unless changes to supporting back-end operations are made, as well. Digital is reshaping customer experience in almost every sector. Digital first attackers are entering markets with radically new offers, disrupting the ways that companies and customers interact and setting a high bar for simplicity, personalization, and interactivity. To not only stay...

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Leaders Toolbox | The Most Important Leadership Competencies, According to Leaders Around the World

  • Posted by learningwavenz
  • On April 6, 2017

What makes an effective leader? This question is a focus of my research as an organizational scientist, executive coach, and leadership development consultant. Looking for answers, I recently completed the first round of a study of 195 leaders in 15 countries over 30 global organizations. Participants were asked to choose the 15 most important leadership competencies from a list of 74....

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Leaders toolbox – Five things the best leaders do everyday

  • Posted by learningwavenz
  • On February 23, 2017

“Who got caught being awesome?” That’s the question Alex Charfen, CEO of Austin, Texas-based training and business consultancy Charfen, asks his employees every morning at 9:17 a.m., during their daily huddle. Charfen started this practice because he recognized that as happens at other rapidly growing companies, his employees weren’t being properly recognized for their hard work and achievements. Rather than sit back and...

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Leaders toolbox – Four interview questions to see the truth in every candidate

  • Posted by learningwavenz
  • On February 23, 2017

I want to become a better interviewer. In fact, I’m quite obsessed with it at the moment. The irony of this is that for the longest time, I placed little or no value whatsoever in the practice of interviewing … I honestly didn’t think it was that important. I was wrong. As I talked about in my last blog on this subject,...

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